Callbutton call tracking review

An Edge procedure called “call analysis” examines a connection to ascertain whether a real person, fax machine, or answering machine received the call. Call progress analysis (CPA), call progress detection (CPD), and answering machine detection are additional terms used in the industry to refer to call analysis (AMD)

Call center analytics is the process of gathering and analyzing customer data to discover insightful information about the effectiveness of your service company. These metrics include service level agreement (SLA) performance, revenue, customer retention, and customer effort score.