CallFire call tracking review
4.3

CallFire call tracking review

Pros
  • Software features boost customer contact
  • Avoid looking like spam with its fully managed caller ID reputation
  • Hands-on customer support
Cons
  • Lacks transparent pricing
  • Some users said they experienced system errors, especially during setup
  • Many features require training
  • Company does not provide international numbers

CallFire is a cloud-based tool that helps contact centers track the effectiveness of their operational processes and provides automated outbound campaign alternatives. The main functions of the app are text messaging, voice broadcasting, cloud call centers, IVRs, call tracking, and a developer API. Giving calling agents access to client history and keeping notes in one place is made possible by linking Excel and CRM spreadsheets in the cloud. It allows for unlimited call transfers and provides the potential for real-time reporting.

Additionally, CallFire users may add custom scripts, record phone calls, and play pre-recorded voicemails for clients. With its voice broadcast and text messaging capabilities, this tool enables agents to update data, provide urgent notifications, get in touch with customers, promote services, and keep tabs on employee growth.

CallFire.com: Price Score

CallFire offers numerous billing alternatives. Your per-minute price for calls and texts will be invoiced at a different rate depending on the plan you select. It offers a standard basic plan as well as various tiers of plans with phone numbers and/or keywords.

Top call tracking solutionsCalltracking metricsVSCallrailVSCallFire
Inbound Call(per minute)$0.27VS$0.05VSX
Outbound Call(per minute)$0.29VS$0.05VSX
Phone Number(per line)$1.50VS$3.00VSX
Voicemail(per minute)$0.002VS$0.003VSX
Min price(per month)$39.00VS$45.00VS$99

You can select a new plan on the Plan Usage page. The new rates will take effect immediately if you decide to upgrade your plan. If you choose to reduce it, it will take effect at the start of the following billing month. Until then, you will continue to be billed at the rate of your current plan.

CallFire.com: Meta Rating

CallFire score
CallFire votes
CallFire metascore

Numerous people already trust CallFire. With 11 years of experience, it already has eight worldwide data centers and more than 600 global customers. It has received numerous honors, including The Cloud-Based Solution of The Year. Visit the organization’s website to find out more.

CallFire.com: Features and Integrations

Customers may easily build customized scripts, record phone calls, and playback prerecorded voicemail messages thanks to the platform. CallFire provides a variety of services, including text messaging, cloud call centers, developer APIs, call tracking, IVR, and voice broadcast. Using text messaging and voice broadcasts, marketers can simply give customers updates, notifications, alarms, and discounts. Users can also create pools using Interactive Voice Response (IVR) technology for surveys, payments, and appointment reminders. These pools can be used for both incoming and outgoing calls.

  • Prerecorded Messages
  • Interactive Voice Response (IVR)
  • Campaign Management
  • Analytics Reports
  • Data Collection
  • Polls and Surveys

A audio message can be easily recorded and sent to thousands of individuals in a matter of seconds. While texting is great for conveying the essentials, voice broadcasting enables you to add a more personalized touch to your outreach campaigns.

  • Sugar
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  • Google Analytics

CallFire has a market share of roughly 0.13% in the call tracking software category. CallRail, Marchex, WhatConverts, and CallTrackingMetrics are significant competitors. To contrast CallFire with other call-tracking companies that roughly reach the same heights, we provide a search volume chart. In the past six months, AgencyAnalytics, Ringba, NinjaCat, Invoca, and a few more platforms have displayed rates that are essentially unchanged.

159 businesses use the services of CallFire. Politics, information technology, marketing & advertising, and services are the main industries. Small businesses based in the US make up the majority of the clients.

Semrush Search Volume

CallFire.com: Similar Solutions

Learn more about what works for you, and then base your selections on the results. With the aid of CallFire’s call tracking system, you may successfully and affordably promote your business. You can set up surveys, polls, appointment reminders, and payments utilizing an IVR (Interactive Voice Response) system for incoming or outgoing usage. Simply hitting a key allows customers to communicate. Our IVR system is easy to use and has a drag-and-drop interface or an XML menu. IVR systems enable you to interact with your customers in a novel way.

Why did my payment fail?

The fact that all or a portion of the address you provided us with during billing does not match the address your bank has on record for your credit card is one of many possible reasons, but it is also a common one. As a result, the transaction was declined by the address verification system.

Can direct inward dialing (DID) numbers be used for texting?

Yes. The ratio between the amount of texts sent and received must be close to 1 if you are utilizing a DID for messaging.

How do I upload numbers?

Microsoft Excel, Comma-Separated Value (CSV), New Line-Separated, and many more well-liked formats can all be used to transfer numbers from your computer. The Upload page of the Contact Selection section of the new CallFire’s help material contains instructions on how to achieve this.

How much do your products cost?

The new CallFire website’s Pricing page contains details on the costs associated with various CallFire products.

Where do I sign up for the webinars?

Visit the Training part of our main Help page to register for our free webinars on text messaging, voice broadcast, cloud call center, and hosted IVR.

How do I port numbers in the new CallFire?

The new CallFire streamlines the process of “porting” your current phone numbers to our service. The Porting Numbers portion of our Help documentation section has instructions on how to achieve this.

How do I delete contacts?

In the new CallFire’s top navigation bar, select LISTS. After then, you have two choices. You can tick the box next to a list on the Contact List page and select Archive from the pulldown menu. Alternately, you can use the Archive pulldown menu by clicking on All Contacts in the left-hand column, selecting the box next to the contacts you want to erase, and then clicking on the Remove button.

How do I delete sound files?

Go to your account’s login page and choose Settings in the top right-hand corner. Next, select Sounds from the menu options on the left. Select from the Archive pulldown menu after checking the box next to the sound file you want to delete. From there, you can select to archive old sound files by going to the Sounds tab.

CallFire call tracking review FAQ

What is pros and cons of CallFire call tracking review

CallFire call tracking review Pros:

  • Software features boost customer contact
  • Avoid looking like spam with its fully managed caller ID reputation
  • Hands-on customer support

CallFire call tracking review Cons:

  • Lacks transparent pricing
  • Some users said they experienced system errors, especially during setup
  • Many features require training
  • Company does not provide international numbers

What is average rating of CallFire call tracking review

Average rating is 4.25 based on next metrics: Customer service: 4, Customer support: 4, Lead attribution: 5, Tracking numbers: 4

CallFire call tracking
+ Value for money: 8/10
+ Ease of use: 6/10
+ Features and integrations: 8/10
+ Customer support: 5/10
4.0
Customer service
4.0
Customer support
5.0
Lead attribution
4.0
Tracking numbers
4.3 Overall Rating

4 Replies to “CallFire call tracking review”

  • Avatar
    Ethan G. says:

    Its swift and simple approach is what I value most about it. My ability to interact with our consumers was boosted by their attendance at our negotiation seminars. As an alternative to making customers visit new media stores, we also send them information about recent upgrades that occurred and a lot more real-time updates.

  • Avatar
    Miguel F. says:

    It is a quick and simple process, and that is precisely what I appreciate best about it. That made it easier for me to talk to our members. A phone message with more recent updates and many real-time updates is also sent to each of them.

  • Avatar
    Jack T. says:

    The customer service is phenomenal. They really walk you through every part of the process and make sure you are getting a high level of service.

  • Avatar
    Matthew R. says:

    I liked it because it auto dialed for me and cut out thousands of bad numbers. It allowed me to go ahead and get more calling done with my agents.

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CallFire call tracking review