Infinity call tracking review

Infinity call tracking review

  • Very helpful templates
  • Easy integration process
  • Ease of interface
  • Lack of flexibility in data type
  • Lack of dashboard features
  • Lacks some polish

Any goal-oriented marketing company that wants to improve customer relations will find the data provided by this system invaluable. Without solid, sustainable conversations data marketers simply would never know what campaigns or strategies produce the highest ROI. The amount of data in marketing is constantly increasing, which has become the need for tools to manage and analyse it. Infinity has solutions that make complex data easier to understand.

This company was formed in the United Kingdom and has been successfully helping companies across 75 other countries across different industries. Its customers include marketing, technology, finance, manufacturing and banking businesses. Infinity has established itself as the go-to company for businesses of all types.

1. price score. Find the best price

For a limited small and medium business, this affordable SMB package at only $199 is available. It includes setup, online training and onboarding, and 24/7 HQ coach support.

Top call tracking solutionsInfinityVSCallrailVSPhonexa
Inbound Call(per minute)$0.20VS$0.05VS$0.03
Outbound Call(per minute)$0.20VS$0.05VS$0.03
Phone Number(per line)$5.00VS$3.00VS$1.50
Voicemail(per minute)$0.002VS$0.003VS$0.001
Min price(per month)$199.00VS$45.00VS$100.00

For the companies that need more than just public relations services, Infinity offers a “Pro package” for $299 per month, which includes volume discounts and detailed analysis. You can get VIP customer service, higher monthly volumes, tailored solutions and other features

2. meta rating. Check what people say about Infinity

Infinity score
Infinity votes
Infinity metascore

Although Infinity does not always make it to the top of the search rankings, its content definitely pulls in traffic. It’s easy to catch on and with a little patience you can start marketing your page right. Infinity is constantly developing and expanding across various sectors – which has led to an increase in the number of opportunities for clients. Infinity itself has had its content reviewed by other businesses, and they’ve all given it exceptionally high reviews.

3. features and integrations

As analytics show, clients lose 41% of call revenue to call abandonment. Infinity is optimizing their clients’ revenue by ensuring the highest standards for connections with every caller. Calling someone to say ‘hello’ and end up in a long chat can be really nice. It’s important to understand the context of the phone call when trying to establish good relations in the future.”

Digital Asset Management
Enterprise Content Management
Knowledge Management
Mobile Forms Automation
Digital Experience Platforms
Headless CMS
Web Accessibility

Conversational analytics is not just a telling statistic. It can be used to collect data on how well the call-center staff is performing and how they might need to change their tactics in the coming days. It’s also a great way for agents to build their reputation and impress managers. With this data, you will be able to analyze exactly what happened before the call and what was said during it.

Bid Management
Native Advertising
Business Intelligence
CRM Systems
Social Media
Conversion Rate Optimisation
Tag Management

Infinity has a very easy-to-use API, which works with 45 platforms or services. Search terms in Google Ads, Bing Ads, and Search Ads 360 can be analyzed to help determine which keywords are the most and least successful. Adobe Analytics, Webtrends, and Analytics also provide helpful insights on how your web site improvements could work out best.Social media platforms like Facebook and Instagram keep customers informed about the latest campaigns. Data Studio and Power BI platforms provide data to your business where and when it’s needed.

Infinity call tracking software is a leading provider in the United Kingdom, United States, Ireland, and Spain. It has been proven to be helpful on more than 11000 websites. This includes location information such as hosting data and contact details. Some of the well-known global brands using Infinity include Hillarys, Stannah, Absolute, and Ironmongery Direct.

While Infinity’s call tracking doesn’t generate the most direct traffic, it does outperform Whatconverts and Invoca in terms of stable and secure growth.

Similar Direct traffic

5. similar solutions

Most businesses are interested in tracking their online and offline campaigns to generate leads. This means that PPC, SEO, social media and other sources need to be carefully analyzed.Infinity is a 3rd generation call tracking software that has earned a reputation for it’s performance and skills development. It improves the performance of every marketing channel and helps maintain interest in the brand.

What is Call Tracking?

Call Tracking is a comprehensive analytics tracking tool with built-in call tracking features. You may trace phone calls made from your website and determine exactly what marketing effort—whether from another website, Google, or your sponsored search campaign—led to their arrival. So you won’t have to guess how your caller located you any longer.

Why are there calls or goals associated with the Unknown channel?

The marketing channel will automatically be set to Unknown when we are unable to determine the source of a call or goal. There shouldn’t be any visits assigned to this channel, however calls and goals can be visible. Calls and goals are associated with the Unknown channel for the following reasons: visitors who block cookies while browsing visitors with disabled JavaScript/HTML a tracking problem with your website, such as sites without the Infinity code or pages that redirect, which obstructs the visitor’s trip When the necessary tracking code to support this function hasn’t been installed, mobile users are attempting to use their browser’s “click to call” option. Due to it being shown someplace (such as in a print advertisement), customers calling the fallback number (further information below) should speak with the appropriate campaign owner to get this changed as Infinity will not be able to resolve this. Please contact your SEO expert or agency since Infinity will be unable to rectify the improper placement of your fallback number (further details below) for clients to call.

Why Are Callers Hearing More Rings Than Our Operators?

Post Dial Delay, or PDD for short, is the interval between the caller’s first dialing of the number and the time the phone begins to ring for your operators or call agents within your office or call center. This is the time it takes for the call to be routed through one or more phone carrier networks and reach your destination phone system. Depending on the caller’s carrier, the Infinity number being called, and the destination number being routed to, the wait may change. If the destination number you are using is given by another call-forwarding service, which then redirects the call to your actual phone system number, the PDD may also be raised. For instance, if you are forwarding calls to a provider of toll-free numbers, they will then be sent to your local number. Because there are fewer “hops” involved, there is less PDD and call audio delay when you update your Infinity settings to forward calls to your “real” local destination number. Calls will be routed through an additional phone number (the tracking number) due to the nature of call tracking, as opposed to call routing without call tracking, increasing the likelihood of PDD. However, our clients have discovered that the advantages of call tracking much outweigh the slight delay.

Infinity call tracking review FAQ

What is pros and cons of Infinity call tracking review

Infinity call tracking review Pros:

  • Very helpful templates
  • Easy integration process
  • Ease of interface

Infinity call tracking review Cons:

  • Lack of flexibility in data type
  • Lack of dashboard features
  • Lacks some polish

What is average rating of Infinity call tracking review

Average rating is 4 based on next metrics: Customer service: 4, Customer support: 4, Lead attribution: 4, Tracking numbers: 4

Infinity call tracking
+ Value for money: 6/10
+ Ease of use: 7/10
+ Features and integrations: 7/10
+ Customer support: 8/10
Customer service
Customer support
Lead attribution
Tracking numbers
4.0 Overall Rating

6 Replies to “Infinity call tracking review”

  • Mureed a. says:

    Infinity with a One-time payment provides all Trello features with automation and the support of team collaboration. The assistance is timely and helpful. Infinity is a very rabid tool that can be a Trello alternative in the near future for many companies

  • Ted C. says:

    I’ve used Airtable before, and this is certainly a knockoff of that program, although I don’t mean it negatively. Although Infinity is obviously years behind Airtable, it appears as though they are coming up quickly. The platform is incredibly adaptable and can take most anything you throw at it. fantastic help, as well.

  • Joe S says:

    Great leadership and assistance
    Overall: I’m sad we had end this conversation owing to current costs and covid, but it was a pleasure.
    Pros: The insights are outstanding and clearly displayed, and provided us with exceptional support and account management, respectively. Thank you!
    Cons: There weren’t many, and overall, it was great.

  • Océane B. says:

    Excellent client service
    Overall: Even though we are not even a premium customer, my favorite aspect of dealing with Infinity has been the individualized treatment I have always received from them. My favourites and have always worked incredibly hard to help me with the day-to-day maintenance of the program. They are not only incredibly friendly but also highly competent. Although I don’t have much knowledge about competing offers, I can without a doubt endorse Infinity for their excellent service. Pros: Compared to the old portal, the new customer hub is more user-friendly and easy to install (which was easy to use anyway). We recently started using conversation analytics, and I particularly like this function because it fixes the issue with users not rating their calls that we were having.
    Cons: The inability to download recorded calls in bulk.

  • Robert L. says:

    Since it is early days, it can still have bugs that cost me good amount of data. It was a bug that reset a date field on all ~3-months worth of my data and it happened when I did a seemingly normal movement of data between folders. I never got back my data even after supoprt figured out the fault in their system that caused the bug.

  • Laura D. says:

    Ease of use. Simple UI and most function needed for project management is available. Infinity boasts functionality that is comparable with other Management tool. A powerful but simple tool that is a must for small to medium teams that needs a streamlined workflow and operations monitoring.

    Given the pricing scheme, it’s a winner.

    Support is top-notch. Response time is very commendable

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Infinity call tracking review