- The easiest interface and most user-friendly portal
- Robust feature list
- Very efficient onboarding was
- Some features that should be added
- Some tickets take a little long to take care of
In the time we are living in, change is the only constant. Vonage is embracing it too and considers it a key component of their philosophy. Initially, when they started this company, their focus was to provide VoIP services to small and medium-sized businesses. The company has been working with some of the leading companies in the world to train and use their linguistic application for flexible and personalized communication.With over one million registered developers, Vonage has patented many inventions in the US and abroad. It also owns 236 patents in the States.
Vonage offers unified communications, contact centers and an API for everything in between. You can pick your favorite application from their selection or you might want to get them all! Vonage lets you create your own apps with a wide variety of integrations by choosing API’s.
1. Vonage: price score. Find the best price
This is a package that includes everything you need for $19, including live support from 8am-5pm , an online knowledgebase, service status notifications, email and web chat. If you’re interested in priority queueing, Vonage offers a “Priority package,” that has the same features as a “Standard package” plus an assortment of perks like 24/7 customer care, chat support and more.
| Top call tracking solutions | Calltracking metrics | VS | Vonage | VS | Callrail |
| Inbound Call(per minute) | $0.27 | VS | x | VS | $0.05 |
| Outbound Call(per minute) | $0.29 | VS | x | VS | $0.05 |
| Phone Number(per line) | $1.50 | VS | x | VS | $3.00 |
| Voicemail(per minute) | $0.002 | VS | x | VS | $0.003 |
| Min price(per month) | $39.00 | VS | $19.99 | VS | $45.00 |
A lot of extras are included in other packages, which means the main package is really just the beginning. Along with a quarterly roadmap and professional support, customers also include best practices guidance and solutions management.
2. Vonage: meta rating. Check what people say about Vonage
Vonage has been given 4.6 points by GetApp, 4.3 by G2, 4.2 by Crozdesk, and 4.1 by Capterra, ranking higher than its rivals Infinity.co and RulerAnalytics which have a rating of 3 points on average and giving it a chance to become the primary talk in the sector
3. Vonage: features and integrations
Vonage offers a wide range of services for convenient communications in different situations. These easily implemented and understandable tools take a small amount of time to set up and are highly customizable. Marketing and sales teams are always in touch and are able to exchange data/information quickly thanks to all those convenient tools. They’re not the only ones, either – customers can communicate with employees too, because everything is connected through apps.
Vonage will allow you to connect your phone system to other software that you may currently be using, like CRM and productivity platforms. You should think about linking your cloud VoIP phone system to other business services – this’ll help expand the functionality of your business. For example, people will be able to access information from anywhere at any time and you can help them along their customer journey for a better revenue boost.
4. Vonage: market share and growth trends
The market value for Vonage Holdings Corp. is $5.38 billion with earnings of approximately 2153rd in the world.
The financial report revealed by Vonage Holdings Corp. reveals that the company’s revenue as of December 31, 2017 is $1.43 Billion, with a projection for 2020 at $1.24 Billion and for 2021 at $1.40 Billion. Vanage’s current earnings (TTM) is currently $0.05 and in 2021 it was -$0.03, as well as in 2020 at -$0.04 B. Vanage’s price-to-earnings ratio (TTM) is now -123.65 and in 2021 it was at -205
5. Vonage: similar solutions
By having a global presence, Vonage stays one step ahead of their competition. They work to create a company identity in the global arena for their international customers to easily communicate with them.
When was Vonage founded and where are Vonage’s headquarters located?
Does Vonage pay a dividend?
What is Vonage’s main line of business?
Vonage call tracking review FAQ
What is pros and cons of Vonage call tracking review
Vonage call tracking review Pros:
- The easiest interface and most user-friendly portal
- Robust feature list
- Very efficient onboarding was
Vonage call tracking review Cons:
- Some features that should be added
- Some tickets take a little long to take care of
What is average rating of Vonage call tracking review
Average rating is 4.5 based on next metrics: Customer service: 5, Customer support: 5, Lead attribution: 4, Tracking numbers: 4
Since 2011, I have been a customer. generally excellent service. Making adjustments to the service, such as moving a number away from Vonage and canceling a subscription, is the largest challenge. You must return their call. In both instances, I called and texted multiple times before receiving a callback several hours later. Very annoying! I’ll probably never use Vonage again!
My home phone number transfer has been problematic for more than a month. Customer service is based in India, and because they lack the necessary expertise, they won’t refer you to the porting team or any other US-based experts.
Websites would display outdated carriers refusing port out, which was false (found out after FCC complaint). The port out request made by Vonage is incorrect. I’ve asked the FCC to contact Vonage on my behalf to help with the transition.
Their sales and customer service division. The sales team will exaggerate facts in order to persuade you to buy something, withholding crucial information. Departments in charge of customer and technical assistance are considerably worse. I have been phoning them to register for SMS for about a week; I have already been charged twice and have been instructed to do it again to avoid being charged a third time. They still claim my company’s name and Tax ID do not match, despite the fact that I have supplied them a copy of my IRS letter.
Overall, a pitiful service.
The user interface on Vonage is simple. I value the ability to always know when my coworkers are online and available for messages. The mobile app is a delight to use, and my contact book is simply connected to other devices. That has made it possible for my little business to succeed in the new state where I live.
– 24/7 support is premium and it should be paid extra for. Can’t really say it’s a minus, but wish I’ve underlined that for myself earlier when I started having problems. If you’re calling internationally and need to add new countries to the calling list, it may take a day or two for some folks from the customer support team to add these to the list. And they would say it’s been added. Good side – still, customer support is good at returning your calls.
I like that I get a quick response when I put in a ticket. The technician who responds is always very knowledgeable and gets the issue resolved quickly and correctly. I like that if I can both submit a ticket online or by phone if I so choose.