Bandwidth call tracking review

Bandwidth call tracking review

  • Easy to navigate and intuitive portal
  • Very friendly and professional customer service team
  • Nice design
  • Some of the portal is manual and the team doesn't always see the notes right away
  • Confusing advanced address form portion

DAVID MORKEN is the founder and CEO of, a company founded in 1999 that has grown as a market leader in software-driven communications, with voice, messages and eme

Bandwidth has been designing a software platform and APIs that can help clients with their day to day needs and meet your demands. The company is a market leader in the growing CPaaS sector. It’s been a big year for Bandwidth with their merger with Voxbone which has seen them become a global enterprise communications provider, servicing an impressive 60+ countries.

1.Bandwidth: price score. Find the best price

The company’s main goal is to make its clients as successful as Brandwidth. And this aspect is included in every sphere of work, including pricing policies. Signature and onboarding support are always included and are available 24/7, free of charge. The team of professionals will customize the most suitable offer based on your needs. It might be based on the countries you need to reach, the volumes you are getting, or something else specific to your situation.

Top call tracking solutionsCalltracking metricsVSCallrailVSBandwidth
Inbound Call(per minute)$0.27VS$0.05VS$0.05
Outbound Call(per minute)$0.29VS$0.05VS$0.10
Phone Number(per line)$1.50VS$3.00VSx
Voicemail(per minute)$0.002VS$0.003VSx
Min price(per month)$39.00VS$45.00VSx

2. Bandwidth: meta rating. Check what people say about Bandwidth

Bandwidth score
Bandwidth votes
Bandwidth metascore

It’s important to look at customer review ratings. We automatically analyze 100% of reviews independently. These include: G2, Capterra, GetApp, Crozdesk and over 1000 others on both desktop & mobile. It’s Metascore is about 4.5 points, and it far surpasses other apps like and RulerAnalytics. Phonexa is the only one that surpasses Windwidth with its 4.7 points

3. Bandwidth: features and integrations

In addition to powering every call tracking software features, Bandwidth also has some unique ones that every office should be able to benefit from more.

Unified Communications
IVR / Voice Recognition
Access Controls/Permissions
Voicemail Transcription
SIP Trunking
Audio / Video Conferencing
API Design

VoIP can lower the company’s network footprint and can improve in-network calling. VoIP is a good option if you want to build trust with customers, as well. Using the Bandwidth security platform, business can be less worried about their networks, as Bandwidth monitors and prevents any potential threats. This frees up more time to focus on the daily duties of various departments.

Preferred Patron Loyalty

Bandwidth was valued at $0.39 billion as of July 2022, which ranks them as the 5288th most valuable company in the world according to our research. The market capitalization of a company is another word for how big the company is. Investors consider a variety of factors to evaluate what an organization’s value might be.

Bandwidth’s current revenue stands at $0.41 B. Last year, they made $0.39 billion in revenue, only up from $0.27 billion in 2020

According to our data, your business is currently losing $0.04 billion per year and the outlook for 2021 is not looking any better. Earnings in 2021 are estimated to be -$0.04 billion, down from -$0.03 billion in 2020 and the current price-to-earnings ratio (TTM) stands at -13.3621.

Semrush Search Volume

5. Bandwidth: similar solutions

Global communications software provider Bandwidth enables its customers to provide cloud-ready phone, messaging, and emergency services to consumers around the world. Communication is central to many apps and they are essential to the success of most businesses. The APIs provided by bandwidth are a great solution as they integrate easily with other software & can be used anywhere in the world. With Bandwidth as the first, and only provider of Communications Platform-as-a-Service, you’re able to focus on more important aspects of your business, that’s one less distraction. They offer a variety of APIs built around their own network.

What is the difference in Failed and Exception?

Failure designates a terminal order, which is a dead order. This means that the order cannot be changed in any manner, and if the jeopardy is eliminated, a new order must be placed. The order may be suspended because exception is a non-terminal condition.

Can I request a CSR?

Since Bandwidth is a wholesaler, our clients’ (resellers’) end-user data is stored on their servers; Bandwidth does not have access to this data. Because of this, Bandwidth is unable to offer CSRs. To get the essential porting information, the end user must contact their present service provider.

Where Are Calls Routed?

Since Bandwidth is a wholesaler, our clients’ (resellers’) end-user data is stored on their servers; Bandwidth does not have access to this data. Because of this, Bandwidth is unable to offer CSRs. To get the essential porting information, the end user must contact their present service provider.
Bandwidth call tracking
+ Value for money: 6/10
+ Ease of use: 8/10
+ Features and integrations: 8/10
+ Customer support: 6/10
Trust & Fairness
Games & Software
Bonuses & Promotions
Customer Support
4.3 Overall Rating

2 Replies to “Bandwidth call tracking review”

  • Blake R. says:

    Excellent customer service is offered by Bandwidth, and getting in touch with their support staff is a breeze. Our account person responds quickly and is very helpful. Furthermore, after moving a lot of our DIDs to Bandwidth, we have not seen any significant service-related problems.

  • Dave K. says:

    They have a fantastic team and reply to tickets right away.

    We encountered several problems, but they were quick to fix them.

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