Natterbox call tracking review
4.3

Natterbox call tracking review

Pros
  • The customer service and support are top notch
  • Easy to use routing Policy builder
  • Nice customizations
Cons
  • Lack of ability to have voice recognition
  • The API is not very intuitive
  • Hard to maneuver and access data
  • Basic package offers a few and very limited features

With Natterbox software, companies will be able to carry on more efficient and higher-quality conversations. The company believes in strong face-to-face, in-person communication. However, complicated technology or lack of knowledge can sometimes get in the way of genuine human connection. Natterbox is the world’s leading communication app with a unique fusion of human and digital communication.

Natterbox integrates seamlessly with Salesforce to give you the full picture of your business. You can understand your operations, increase sales and service efficiency, and provide a personal customer experience with help from Natterbox.Using voice channels makes Salesforce a completely integrated tool that provides you with great features like IVR, click-to-dial, call recording, dynamic routing, call coaching and more.

1. Natterbox: price score

So you have a small or medium size call center? If so then congrats! You’ll be getting the best value with these coming in at only $71 and featuring an all-in-one voice solution and more.

  • 100% Salesforce Integration
  • IVR, ACD, and Call Routing
  • Click-to-Dial
  • Dialer
  • Screen Pop
  • Voicemail Drop
  • Call Recording
  • Real-Time Call Coaching
  • Native Salesforce Reports
  • Support for Non-Salesforce Users
  • 24/7 Support
Top call tracking solutionsCalltracking metricsVSCallrailVSNatterbox
Inbound Call(per minute)$0.27VS$0.05VSx
Outbound Call(per minute)$0.29VS$0.05VSx
Phone Number(per line)$1.50VS$3.00VSx
Voicemail(per minute)$0.002VS$0.003VSx
Min price(per month)$39.00VS$45.00VS$71

The Premium package is $123 and includes a more personalized approach in delivering service to your business needs. Businesses with more complex setups can choose the Enterprise package for full assurance.

2. Natterbox: meta rating

Natterbox score
Natterbox votes
Natterbox metascore

Natterbox has a great track record with more than 600 global customers, numerous awards and years of experience. Don’t take our word for it though; visit an offi to see what they think.

3. Natterbox: features and integrations

When you use Natterbox, it gives you access to a lot of features in Salesforce. You can quickly access Utility Bar and the rest of your Salesforce settings from here and change your availability by clicking on Available for All. One of the advantages of a phone call is that you can just look up peoples’ numbers in Salesforce and dial them. You can also take notes on your phone while you’re talking to someone.

Cloud Storage
Ironclad Security
Access Controls
Salesforce Playback
Pause/Resume
Compliance Tools

The routing dialogs allow you to customize the data that shows up on your agents’ screens. This can save a lot of time and effort since you’ll know what information needs to be gathered & be able to store it more easily. When agents need access to this data, it will be readily available.

Salesforce Sales Cloud
Live Chat
Microsoft Teams
Slack
Dropbox
Gong.io
Freshsales
Google Analytics
Trello

Natterbox will automatically create a contact and account if you can’t be identified. It may then ask you to fill out a survey at the end of your call to collect feedback on how satisfied you were with our service.

In 2021, Natterbox has revealed at the beginning of this year that it has doubled its previous growth rate in the US: 253%.Natterbox strives to surpass customer expectations and plans on doing so by adding voice capability to their CRM platform. The company also made a major investment in people and digital innovations, which they hoped would lead to this news.

It’s been another huge success for Natterbox! They’ve gone further in enhancing the customer experience with their own cutting-edge speech technology.

Semrush Search Volume

5. Natterbox: similar solutions

Natterbox offers a suite of features to ensure that your teams are perfectly equipped to do their jobs – regardless of build-out requirements. That might include having access to private chat, video conferencing and team collaboration, just to name a few things. The possibilities for growth are limitless and this is the perfect chance for you to increase productivity and enhance the client experience.

Natterbox call tracking review FAQ

What is pros and cons of Natterbox call tracking review

Natterbox call tracking review Pros:

  • The customer service and support are top notch
  • Easy to use routing Policy builder
  • Nice customizations

Natterbox call tracking review Cons:

  • Lack of ability to have voice recognition
  • The API is not very intuitive
  • Hard to maneuver and access data
  • Basic package offers a few and very limited features

What is average rating of Natterbox call tracking review

Average rating is 4.25 based on next metrics: Customer service: 4, Customer support: 4, Lead attribution: 5, Tracking numbers: 4

Natterbox call tracking
+ Value for money: 8/10
+ Ease of use: 7/10
+ Features and integrations: 8/10
+ Customer support: 7/10
4.0
Customer service
4.0
Customer support
5.0
Lead attribution
4.0
Tracking numbers
4.3 Overall Rating

6 Replies to “Natterbox call tracking review”

  • Niall says:

    We had recently installed a new Salesforce instance and needed to relocate everyone to WFH at the same time. We had an in-house call distribution system at the time. We converted our call center function to SIP-based technology and went live with Natterbox since it worked easily with SalesForce after around 7 working days of our choice to join with Natterbox. Additionally, the application that supports the routing engine is incredibly user-friendly and allowed us to quickly improve our call segmentation/paths.

  • Tom says:

    Overall, natterbox has enhanced our workplace, and I would gladly recommend it to other expanding organizations.

  • Niall B. says:

    Overall: Excellent. The Natterbox crew, at all levels, took the time to comprehend our difficulties and then simply pulled up their sleeves and got to work until the product was well-established.
    Pros: We were in a situation where we had to relocate everyone to WFH and we had recently deployed a new instance of Salesforce. We had an in-house call distribution system at the time. We converted our call center function to SIP-based technology and went live with Natterbox since it worked easily with SalesForce after around 7 working days of our choice to join with Natterbox. Also, the routing engine support tool is very user-friendly and allowed us to improve our call segmentation/paths.Cons: Although the out-of-the-box reporting will undoubtedly be adequate for day 1, the reporting suite does take some time to understand.
    Why You Should Use Natterbox Salesforce integration is simple.

  • Andrew R. says:

    Best-in-class technology
    Overall: Little over a month ago, we officially introduced and distributed Natterbox inside our organization. I can’t possibly express how happy we are with the overall outcomes so far. The initial sales procedure was simple and easy; and her team have extensive product expertise and have built tremendously effective sales and service teams. Natterbox really showed its strengths throughout the implementation phase. Our principal project manager was [, and was the implementation engineer. I believed we were in good hands the entire time thanks to them both. They both had extensive telephone experience, and they were also quite knowledgeable about the salesforce product and its best practices. On go-live day, switching from our old phone system to Natterbox for the entire business went smoothly. After examining all available phone systems, I believe we made the proper decision to work with Natterbox. The salesforce integration was created from the ground up and offers top-notch customisation. The new method has our approval, and we anticipate employing it in the future.
    Pros: The system is incredibly adaptable and has excellent salesforce integration capabilities.
    Cons: I would want to see speech recognition capabilities added to IVR in the future, allowing users to speak or type the number they want to choose from an IVR menu.

  • Felix K. says:

    Transferring calls can be a bit fiddly, and can be quite sensitive to fluctuations in internet strength (especially if you have other network heavy processes running in the background).

  • Amelia J. says:

    See likes. For the same reason: some things remain too open and not defined well enough for those with a Novice understanding of SF to hop into and manage.

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Natterbox call tracking review