Natterbox call tracking review

With Natterbox software, companies will be able to carry on more efficient and higher-quality conversations. The company believes in strong face-to-face, in-person communication. However, complicated technology or lack of knowledge can sometimes get in the way of genuine human connection. Natterbox is the world’s leading communication app with a unique fusion of human and digital communication.

Natterbox integrates seamlessly with Salesforce to give you the full picture of your business. You can understand your operations, increase sales and service efficiency, and provide a personal customer experience with help from Natterbox.Using voice channels makes Salesforce a completely integrated tool that provides you with great features like IVR, click-to-dial, call recording, dynamic routing, call coaching and more.

1. Natterbox: price score

So you have a small or medium size call center? If so then congrats! You’ll be getting the best value with these coming in at only $71 and featuring an all-in-one voice solution and more.

  • 100% Salesforce Integration
  • IVR, ACD, and Call Routing
  • Click-to-Dial
  • Dialer
  • Screen Pop
  • Voicemail Drop
  • Call Recording
  • Real-Time Call Coaching
  • Native Salesforce Reports
  • Support for Non-Salesforce Users
  • 24/7 Support
Top call tracking solutionsCalltracking metricsVSCallrailVSNatterbox
Inbound Call(per minute)$0.27VS$0.05VSx
Outbound Call(per minute)$0.29VS$0.05VSx
Phone Number(per line)$1.50VS$3.00VSx
Voicemail(per minute)$0.002VS$0.003VSx
Min price(per month)$39.00VS$45.00VS$71

The Premium package is $123 and includes a more personalized approach in delivering service to your business needs. Businesses with more complex setups can choose the Enterprise package for full assurance.

2. Natterbox: meta rating

Natterbox score
Natterbox votes
Natterbox metascore

Natterbox has a great track record with more than 600 global customers, numerous awards and years of experience. Don’t take our word for it though; visit an offi to see what they think.

3. Natterbox: features and integrations

When you use Natterbox, it gives you access to a lot of features in Salesforce. You can quickly access Utility Bar and the rest of your Salesforce settings from here and change your availability by clicking on Available for All. One of the advantages of a phone call is that you can just look up peoples’ numbers in Salesforce and dial them. You can also take notes on your phone while you’re talking to someone.

Cloud Storage
Ironclad Security
Access Controls
Salesforce Playback
Compliance Tools

The routing dialogs allow you to customize the data that shows up on your agents’ screens. This can save a lot of time and effort since you’ll know what information needs to be gathered & be able to store it more easily. When agents need access to this data, it will be readily available.

Salesforce Sales Cloud
Live Chat
Microsoft Teams
Google Analytics

Natterbox will automatically create a contact and account if you can’t be identified. It may then ask you to fill out a survey at the end of your call to collect feedback on how satisfied you were with our service.

In 2021, Natterbox has revealed at the beginning of this year that it has doubled its previous growth rate in the US: 253%.Natterbox strives to surpass customer expectations and plans on doing so by adding voice capability to their CRM platform. The company also made a major investment in people and digital innovations, which they hoped would lead to this news.

It’s been another huge success for Natterbox! They’ve gone further in enhancing the customer experience with their own cutting-edge speech technology.

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5. Natterbox: similar solutions

Natterbox offers a suite of features to ensure that your teams are perfectly equipped to do their jobs – regardless of build-out requirements. That might include having access to private chat, video conferencing and team collaboration, just to name a few things. The possibilities for growth are limitless and this is the perfect chance for you to increase productivity and enhance the client experience.

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