Agile CRM
4.3

Agile CRM

Pros
  • All-in-one toolkit
  • Integration with third-party services
  • Automation of marketing and sales
  • Intuitive interface
Cons
  • Lack of a free version
  • Limitations on the number of contacts
  • Weak customer support
  • Not very effective sales forecasting

Agile CRM is a thorough customer relationship management platform that provides companies with a full range of capabilities to manage client contacts, automate sales, and trace conversations. Businesses may use the platform’s contact management, sales enablement, marketing automation, and analytics functions.

We’ll concentrate on Agile CRM’s call tracking tools in this review since they let companies track and examine their calls to enhance their customer care and sales procedures.

Simple Call Tracking

Businesses may track calls, record them, and analyze call data thanks to the call tracking features of Agile CRM. Businesses can easily track their calls without the need for any additional hardware or software thanks to the platform’s integration with a wide range of VoIP providers.

Customizable Call Workflows

The call process customization offered by Agile CRM’s call tracking tools is one of its main benefits. Businesses can create unique workflows for various call types, such as sales calls, support calls, or customer service calls, using this feature. These workflows can be customized based on a variety of factors, including call duration, caller information, and call outcome.

Integrations with Other Business Tools

Other business tools that Agile CRM integrates with include social media sites, email marketing platforms, and other CRM systems. Businesses can easily measure customer interactions across several channels thanks to this connectivity, giving them a holistic picture of their clients.

Analytics and Reporting

Agile CRM’s call tracking features provide businesses with detailed analytics and reporting on their call activity. Metrics like call volume, call duration, and call outcome are made available to businesses by the platform. These metrics allow companies to make data-driven decisions about their sales and customer service procedures by identifying trends and patterns in call activity.

Conclusion

Overall, Agile CRM is a powerful customer relationship management platform that offers businesses a complete set of tools to manage customer interactions, automate sales, and track calls. Its call tracking features are extremely customisable and interact smoothly with other corporate tools. Businesses may enhance their customer service and sales operations by using extensive analytics and reporting to gather insightful information about their call activities.

Agile CRM FAQ

What is pros and cons of Agile CRM

Agile CRM Pros:

  • All-in-one toolkit
  • Integration with third-party services
  • Automation of marketing and sales
  • Intuitive interface

Agile CRM Cons:

  • Lack of a free version
  • Limitations on the number of contacts
  • Weak customer support
  • Not very effective sales forecasting

What is average rating of Agile CRM

Average rating is 4.25 based on next metrics: Customer service: 4, Customer support: 3, Lead attribution: 5, Tracking numbers: 5

Agile CRM
+ Value for money: 9/10
+ Ease of use: 8.5/10
+ Features and integrations: 7.5/10
+ Customer support: 9/10
+ Free trial: Yes
4.0
Customer service
3.0
Customer support
5.0
Lead attribution
5.0
Tracking numbers
4.3 Overall Rating

5 Replies to “Agile CRM”

  • Caroline B. says:

    Agile CRM has been a game-changer for our sales team. The software has helped us to track and manage our leads more effectively, and the automation features have helped us to streamline our processes and save time. The customer support team is also fantastic, always available to answer any questions we have. Overall, we’re extremely satisfied with Agile CRM and would highly recommend it to others.

  • Gabriel M. says:

    Agile CRM is an excellent customer relationship management tool that helps businesses to streamline their processes and improve customer engagement. The software is easy to use, and the automation features make it a powerful tool for businesses of all sizes. I highly recommend Agile CRM to any business looking to improve their customer management processes.

  • Michail N. says:

    Agile CRM’s IP telephony solution has been instrumental in improving our customer engagement and communication processes. The seamless integration of their telephony features into their CRM system has made it easy for our sales and support teams to manage customer interactions efficiently. The click-to-call functionality within the CRM interface has been a time-saver, eliminating the need to switch between different applications. The call quality has been consistently clear, and the platform’s call analytics and reporting features have provided valuable insights into our calling activities. I am impressed with Agile CRM’s IP telephony capabilities and would recommend it to businesses seeking a comprehensive CRM and telephony solution.

  • Damianos N. says:

    I have been using Agile CRM for their IP telephony services, and I am extremely satisfied with their platform. The integration of IP telephony into their CRM system has been a game-changer for our sales and customer support teams. The ability to make and receive calls directly from the CRM interface has streamlined our workflow and improved our overall productivity. The call quality is excellent, and the platform offers advanced features like call recording and analytics, which have helped us track and analyze our communication effectively. I highly recommend Agile CRM for businesses looking to enhance their IP telephony capabilities.

  • Panagiotis N. says:

    Agile CRM has exceeded our expectations as a provider of IP telephony services. The integration of their telephony features into their CRM platform has been seamless and user-friendly. Making and receiving calls directly within the CRM interface has simplified our communication workflow and improved our team’s efficiency. The call quality has been exceptional, ensuring clear and reliable conversations with our customers. Additionally, the platform’s call recording and tracking capabilities have allowed us to monitor and evaluate our customer interactions effectively. I am thoroughly satisfied with Agile CRM’s IP telephony solution and would highly recommend it to businesses looking to streamline their communication processes.

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Agile CRM