- Customer service is great
- It’s incredibly user-friendly and very easy to use
- No option to turn off receiving voice mail recordings
- Total monthly charges up front
Just what is 800.com?
Toll-free and vanity numbers can be found and activated by businesses of all sizes using the telephony and call tracking software 800.com in accordance with FCC rules. Employees may observe the caller’s name and phone number and recognize routed calls thanks to an integrated caller ID feature.
Analytics, sequential or simultaneous call forwarding, voicemail transcriptions, automatic warnings, call screening, and data archiving are just a few of its features. Users of 800.com can setup settings to have voicemails attached to emails and receive voicemail notifications through SMS or email. Employees can use the platform’s call forwarding feature to automatically divert incoming calls to a specified phone number.
The tool enables administrators to reject and prevent incoming calls from spammers, provide personalized reports, and arrange voicemails on a single platform. Additionally, it aids businesses in recording calls for training and information retrieval needs and storing them in a single repository.
The only issue I have experienced is with the billing statement. It’s difficult to see where and how my payments are applied to the 2 accounts that I have with 800.com.
It’s incredibly user-friendly and very easy to use, even for non-tech-savvy people like me. And the customer service has been exceptional, which is most important to me.