Instead of outsourcing, more and more companies are setting up their own contact centers. This is mainly because cloud-based software auto dialer solutions ...

Communication is one of the foundational principles of success and productivity in business management, whether it takes place in an office setting or ...

A toll-free number is one that may be called from a landline phone without the caller incurring any costs. Compared to utilizing a personal or regular ...

You and your team members can keep personal phone numbers secret while giving your firm credibility and increasing brand recognition with a business phone ...

Analytics for conversations, calls, and call tracking. These words may be familiar to you, but what do they actually mean? Continue reading to see how these ...

Particularly when communicating with potential consumers, texting is becoming more and more popular in business. Since almost everyone always has their phone ...

With a track record of successfully luring and retaining customers, texting as a marketing tactic is gaining prominence. In actuality, 85% of customers would ...

According to Pew Research data, 81% of Americans and 96% of Americans respectively own cellphones and smartphones. The average open rate for emails across all ...

Call monitoring is comparable to the Swiss Army knife of marketing technology in that it may be used for a variety of purposes but is frequently ...

Getting the phone to ring or creating some other form of contact between the advertiser and the prospect is what most marketers conceive of as their main ...