ServiceTitan call tracking review
What is ServiceTitan?
Field service management software in the cloud is called ServiceTitan. CRM, intelligent dispatch, thorough reporting, marketing management capabilities, mobile connectivity for field technicians, and QuickBooks integration are all included in the platform.
The platform’s main offering includes advanced task scheduling, a drag-and-drop dispatch board, integrated text, email, and call functionality for communicating with technicians, as well as advanced reporting. The mobile technician system enables paperless billing, mobile payment processing, and virtual sales presentations to assist technicians in upselling with each visit. The phone integration solution enables users to record the whole customer discussion to provide real-time feedback for the users’ CSRs, monitor each call, and link lifetime value from each call to the associated marketing campaign.
ServiceTitan Features
- Contact Management
- Work Order Management
- Paperless Invoicing
- Payment Processing
- Call Recording
- Scheduling & Dispatch
- GPS Tracking
- Visual Sales Presentation
- Call Tracking with Revenue
