PhoneBurner call tracking review
3.8

PhoneBurner call tracking review

Pros
  • Free Trial
  • Premium Consulting / Integration Services
Cons
  • Free/Freemium Version

What is PhoneBurner

A cloud-based tool called PhoneBurner that enables sales teams to have more live interactions faster is a power dialer. The firm claims that because the software automates time-consuming and repetitive procedures, sales rep productivity can increase by up to four times. The company claims that PhoneBurner provides instant connections, unlike other dialer software, with no pauses, delays, or dropped calls.

Important characteristics:

  • 80 contacts can be power dialed each hour.
  • voicemails with a single click
  • Based on call results, send 1-click emails
  • Based on call results, send a 1-click SMS.
  • Real-time reporting and analytics are available.
  • Distribute leads to your team in a wise manner.
  • Recording or live call monitoring
  • Calls to other agents are forwarded
  • Automate processes
  • Create call cadences that save you time.
  • Boost live responses with Local ID
  • From a single administrative dashboard, manage an entire team.
  • Customers adore PhoneBurner’s user-friendliness, the vendor claims, and it powers thousands of clients and millions of calls each month. The vendor provides a free, no-credit-card-needed trial of the platform.

PhoneBurner Features

  • Single line dialing
  • Power dialer
  • Call into server with VoIP “soft phone”
  • Call into server with landline
  • Call into server with mobile phone

Preview Dialer Features

  • Contact preview
  • Built-in CRM
  • Automatic call logging
  • Dialer-CRM integration
  • Call notes & tags

Core Dialer Features

  • Outbound dialing
  • Custom caller ID
  • Recorded voicemail drop
  • Campaign & list management
  • Inbound routing
  • Click-to-call
  • Dialer contact import

Call Follow-up and Quality Assurance Features

  • Sales emails
  • Appointment scheduling
  • Dialer reporting & analytics
  • Dialer call monitoring
  • Follow-up calls
  • Calendar sync
  • Dialer call recording
  • Dialer compliance

Additional Features

  • SMS text messaging
  • Lead management
  • Call tracking
  • White-glove setup and onboarding
  • Voicemail drop
  • Spam number monitoring
  • Local Caller ID
  • Call recording
  • Email tracking
  • Call transfer
  • Automatic lead distribution

What is PhoneBurner doing to help improve my live answer rates?

You have a partner, PhoneBurner, whose North Star is the number and caliber of your live connections. Simply put, we want more people to pick up when you call. In order to assist you, we have started an initiative: Stop calls from being falsely classified as spam Improve the standing of your phone numbers greater response to your phone calls The registration of your phone numbers with the Free Caller Registry, which PhoneBurner may carry out on your behalf, is a crucial step in this procedure.

What is the Free Caller Registry?

The Free Caller Registry is a tool that allows companies making legitimate outbound calls to establish trust with the analytics services that support the major US wireless carriers. It provides critical data that helps affirm that your calls are valid and should be going through to subscribers with limited risk of being flagged.

What happens after my company and numbers are submitted?

The three major US carriers are supported by three analytics engines. Each will independently verify the information and might get in touch with you at the primary phone number supplied to confirm the registration. Although verification times tend to vary depending on the engine, approvals or rejections usually take 24 to 48 hours. When the verification is finished, the person who submitted the registration is informed and given any extra instructions or data that might be required for approval.

PhoneBurner call tracking review FAQ

What is pros and cons of PhoneBurner call tracking review

PhoneBurner call tracking review Pros:

  • Free Trial
  • Premium Consulting / Integration Services

PhoneBurner call tracking review Cons:

  • Free/Freemium Version

What is average rating of PhoneBurner call tracking review

Average rating is 3.75 based on next metrics: Customer service: 4, Customer support: 3, Lead attribution: 4, Tracking numbers: 4

PhoneBurner call tracking
+ Value for money: 8/10
+ Ease of use: 6/10
+ Features and integrations: 6/10
+ Customer support: 7/10
4.0
Customer service
3.0
Customer support
4.0
Lead attribution
4.0
Tracking numbers
3.8 Overall Rating

4 Replies to “PhoneBurner call tracking review”

  • Avatar
    John B. says:

    The program runs well, and navigating the UI is simple. I really appreciate having so many possibilities for getting in touch with potential customers throughout the phone session.

  • Avatar
    Rebecca M. says:

    The ease of onboarding and use is the top selling point for the system. We use the system during our open enrollment in the health insurance space. We have now expanded to its use with a contracted LATAM vendor. Phoneburner even facilitated staff training as an extra effort to secure our account. The system is very intuitive and has a lot of features that allow you to stay compliant. This power dialer provides the necessary tools which allow a one-to-one dialing experience.

  • Avatar
    Sofia L. says:

    The calls drop continuously, the program is very buggy, and there is a lot of static. Their IT team didn’t even know that putting quotations in someone’s contact name would make the software malfunction. If I owned this company, I would drop the software because it has cost the company too much time and frustration for the employees.

  • Avatar
    Ella C. says:

    Phoneburner eliminates all of the dialing and eyework of going back and forth to check the number as well. it saves your voice too with vmail drop.

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PhoneBurner call tracking review