Convoso Software call tracking review
4.3

Convoso Software call tracking review

Pros
  • Software features boost customer contact
  • Avoid looking like spam with its fully managed caller ID reputation
  • Hands-on customer support
  • Artificial intelligence (AI) interface enables you to scale conversations with customers
Cons
  • Lacks transparent pricing
  • Some users said they experienced system errors, especially during setup
  • Many features require training
  • Company does not provide international numbers

Utilizing a variety of communication channels, Convoso’s all-in-one contact center platform creates and converts leads more quickly. The cloud-based technology provides different dialing modes (predictive, power, and preview), two-way messaging, outbound emailing, intelligent voicemail drops, and Dynamic IVR to automatically pre-qualify leads.

Convoso’s Contact Center solution is a cloud-based option that may be accessed online via servers that Convoso manages.

The solution helps businesses in customer-focused sectors like insurance, tourism, debt resolution, and more. It aids users in call volume management, the sale of goods or services, market research, and the qualification of sales leads.

Users may estimate agent availability and keep up the pace required to achieve the highest call volume with the aid of the predictive dialer. Dynamic IVR automates customer processes so that the majority of customer questions are answered by automated systems that sound human, and the remaining questions are forwarded to the right agent.

What is call center software?

Platforms called call center software automate the process of forwarding incoming and outgoing calls from and to clients. The majority of them automate routing using interactive voice response (IVR) features, which eliminates the need for human personnel. The majority of call center platforms are cloud-based and employ VoIP technologies, enabling you and your customers to make calls over the Internet (click-to-call links on your website, for example).

What is Convoso used for?

The call center software Convoso focuses on outbound calling and lead creation. Numerous capabilities provided by the program enable agents to connect with potential clients and have productive interactions with them.

Which software is best for a call center?

Depending on the particular features you require, the finest call center software will vary. The software that is best for you will depend on whether your priorities are lead generating or customer support. Check out our review of the top call center software for 2022 for more information.

Convoso Software call tracking review FAQ

What is pros and cons of Convoso Software call tracking review

Convoso Software call tracking review Pros:

  • Software features boost customer contact
  • Avoid looking like spam with its fully managed caller ID reputation
  • Hands-on customer support
  • Artificial intelligence (AI) interface enables you to scale conversations with customers

Convoso Software call tracking review Cons:

  • Lacks transparent pricing
  • Some users said they experienced system errors, especially during setup
  • Many features require training
  • Company does not provide international numbers

What is average rating of Convoso Software call tracking review

Average rating is 4.25 based on next metrics: Customer service: 4, Customer support: 4, Lead attribution: 4, Tracking numbers: 5

Convoso call tracking
+ Value for money: 7/10
+ Ease of use: 8/10
+ Features and integrations: 6/10
+ Customer support: 9/10
4.0
Customer service
4.0
Customer support
4.0
Lead attribution
5.0
Tracking numbers
4.3 Overall Rating

4 Replies to “Convoso Software call tracking review”

  • Gabor F. says:

    Convoso is simple to use and allows for quick user status monitoring. To make sure that the phone numbers you use are not being misused and developing a negative reputation with phone carriers, Convoso features a user-friendly interface.

  • David H. says:

    One of the things that makes Convoso stand out is its advanced lead management capabilities. Convoso provides an intuitive and user-friendly lead management system that allows call center agents to easily track and manage leads throughout the entire sales process. The platform also provides automated lead nurturing capabilities, ensuring that leads are engaged at every touchpoint and increasing the chances of conversion.

  • Sohini B. says:

    The software’s simplicity of use and the friendly support staff that it offers. We have been able to get in touch with a lot more prospects than we could previously, which has helped us expand our business. I work closely with the CSM that Convoso assigns you when you first sign up, and because they are among the friendliest individuals you will encounter, moving to Convoso was a delight.

  • Levi J. says:

    I like how they give you options as to options there are to press if the lead does not want to further with the conversations. The rebuttals are right there for you to see.

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Convoso Software call tracking review