CloudTalk Software call tracking review

CloudTalk Software call tracking review

  • Their smart dialer option reduces time spent typing in number and helps make more calls
  • user and operator management.
  • I honestly could suggest any improvements at this time but that may change in the future
  • administrative access besides normal users and operators.

Through the use of virtual call systems, businesses may streamline communications with employees and customers utilizing CloudTalk, a contact center management solution. Executives can handle incoming and outgoing calls, retrieve interaction data from numerous sources, and offer clients individualized support.

Automated call distribution, interaction recording, voicemail, interactive voice response (IVR), and bespoke reporting are some of CloudTalk’s key features. Utilizing sentiment or emotional analytics, businesses can use Wallboard to acquire real-time visibility into employee activity and spot trends in behavior. Additionally, agents can improve customer satisfaction by completing follow-up tasks using the after-call-work (ACW) capabilities.

CloudTalk streamlines telephonic workflows across locations by integrating with a variety of third-party platforms, including Salesforce, Zendesk, Pipedrive, and more. It offers users of Windows, Linux, Mac, Android, and iOS web and mobile applications. Monthly subscriptions are offered for the solution, and phone, email, and other internet tools are accessible for support.

The price of CloudTalk scales with the number of agents: Initial: $25 per user per month (billed annually) Important: $30 per user each month (billed annually) Expert: $50 per month per user (billed annually) Custom: For a specific price quote, get in touch with CloudTalk.

What is a call center technology, and what’s in it for you?

What comes to mind when you think of a call center? Is the picture still one of many tables that are all the same, filled with dialing long lists of numbers and hanging up after a few seconds? These times are now over. Modern contact centers have been significantly revolutionized by call center solutions today.

Why should you use a call center software?

If used properly, call center software offers a number of advantages over a traditional phone and spreadsheet.

What do we recommend (apart from downloading our ebook)?

And to make things even simpler, CloudTalk is a fantastic example of a cloud call center solution that is likely to satisfy all of your criteria, as you may have already figured. In addition to allowing you to make and receive numerous calls, it also provides exceptional call quality, a wide range of features and integrations, and advantageous pricing terms.
CloudTalk call tracking
+ Value for money: 6/10
+ Ease of use: 5/10
+ Features and integrations: 8/10
+ Customer support: 7/10
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4.0 Overall Rating

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