- Their smart dialer option reduces time spent typing in number and helps make more calls
- user and operator management.
- I honestly could suggest any improvements at this time but that may change in the future
- administrative access besides normal users and operators.
Through the use of virtual call systems, businesses may streamline communications with employees and customers utilizing CloudTalk, a contact center management solution. Executives can handle incoming and outgoing calls, retrieve interaction data from numerous sources, and offer clients individualized support.
Automated call distribution, interaction recording, voicemail, interactive voice response (IVR), and bespoke reporting are some of CloudTalk’s key features. Utilizing sentiment or emotional analytics, businesses can use Wallboard to acquire real-time visibility into employee activity and spot trends in behavior. Additionally, agents can improve customer satisfaction by completing follow-up tasks using the after-call-work (ACW) capabilities.
CloudTalk streamlines telephonic workflows across locations by integrating with a variety of third-party platforms, including Salesforce, Zendesk, Pipedrive, and more. It offers users of Windows, Linux, Mac, Android, and iOS web and mobile applications. Monthly subscriptions are offered for the solution, and phone, email, and other internet tools are accessible for support.
The price of CloudTalk scales with the number of agents: Initial: $25 per user per month (billed annually) Important: $30 per user each month (billed annually) Expert: $50 per month per user (billed annually) Custom: For a specific price quote, get in touch with CloudTalk.
