CallTrackingMetrics call tracking
3.8

CallTrackingMetrics call tracking

Pros
  • Reporting
  • Tracking and recording of traffic source calls
  • Integration across the majority of CMS
Cons
  • Compatibility with conferencing applications like as Hangouts
  • There is no desktop application available
  • Additional training materials

CallTrackingMetrics: What is it?

            A leading global source of conversation analytics, CallTrackingMetrics gives marketers the information they need to make informed strategy choices. The Washington Post, Verizon Connect, and ServiceMaster are just a few of the over 100,000 users who rely on CTM to make data-driven advertising decisions. CTM interfaces with key marketing platforms like Facebook, Hubspot, Salesforce, Zoom, and Google Ads and Analytics.

The couple who founded CTM, Todd and Laure Fisher, are the owners of the company, which was among the first to offer call tracking services.

CallTrackingMetrics: What is it?

With real-time reporting and intelligent routing, CallTrackingMetrics is a call tracking solution for all online and offline channels

Who are the main rivals of CallTrackingMetrics?

CallRail, Invoca, and Marchex are common alternatives for CallTrackingMetrics

Who uses CallTrackingMetrics?

Most people use Marchex, Invoca, or CallRail as CallTrackingMetrics substitutes

CallTrackingMetrics call tracking FAQ

What is pros and cons of CallTrackingMetrics call tracking

CallTrackingMetrics call tracking Pros:

  • Reporting
  • Tracking and recording of traffic source calls
  • Integration across the majority of CMS

CallTrackingMetrics call tracking Cons:

  • Compatibility with conferencing applications like as Hangouts
  • There is no desktop application available
  • Additional training materials

What is average rating of CallTrackingMetrics call tracking

Average rating is 3.75 based on next metrics: Customer service: 4, Customer support: 4, Lead attribution: 4, Tracking numbers: 3

CallTrackingMetrics call tracking
+ Value for money: 6/10
+ Ease of use: 8/10
+ Features and integrations: 6/10
+ Customer support: 7/10
4.0
Customer service
4.0
Customer support
4.0
Lead attribution
3.0
Tracking numbers
3.8 Overall Rating

6 Replies to “CallTrackingMetrics call tracking”

  • Avatar
    Jorge Peralta says:

    To maintain communications with our clients and keep track of such communications, we use CTM. For quality control and follow-up, it is incredibly helpful for us to be able to listen in real time to user calls. Additionally, as CTM enables the installation of codes on the backend of websites for tracking numbers to be changed dynamically based on the traffic source, we use it for call monitoring purposes for digital marketing accounts.

  • Avatar
    Earl Minney says:

    For all of the students we interact with, we use CallTrackingMetrics. Knowing who and when is calling so we may chat with them is helpful to us as admissions counselors. It is utilized by the entire Admissions Department. I believe that it has greatly aided in my ability to stay in touch with the pupils I work with.

  • Avatar
    Suki R. says:

    As a sales and marketing consultant for the behavioral healthcare sector, I work in this field. In order to track how incoming calls are handled and which marketing initiatives are providing my customers with the highest return on investment, I run an agency and have set up several clients on Call Tracking Metrics. I usually suggest CTM to any clients who want to be in charge of their marketing budget and have the option to create sales queues and timetables all from a very aesthetically pleasing interface. I can easily and conveniently switch between my several clients using the agency drop-down menu.

  • Avatar
    Jennis F. says:

    There are several customization possibilities available with CallTrackingMetrics, including the ability to buy any area code phone number, create queues for numerous campaigns, and assign various people to these campaigns.

  • Avatar
    Micah C. says:

    CallTrackingMetrics support is unmatched. They always respond the same day, many times within minutes. I enjoy working with their team. The tool works consistently well.

  • Avatar
    Nathan M. says:

    Ability to text images while on a phone call. Ability to track how much money was received over the phone. Ability to review older phone calls to confirm what was promised.

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CallTrackingMetrics call tracking