- Efficient call tracking
- Real-time call analytics
- Integrations with popular CRMs
- Customizable call routing
- Reliable customer support
- Expensive pricing plans
- Limited call recording options
- No automated transcription feature
- Steep learning curve for beginners
- Some features only available on higher-tier plans
Making sure that every call is handled effectively and professionally is essential as a business owner. Businesses may do precisely that with the aid of the platform AuditCall. We’ll examine AuditCall in more detail as a call tracking solution in this evaluation.
Describe AuditCall
Businesses may control their incoming and outgoing calls with the aid of AuditCall, a platform for call tracking and monitoring. It enables organizations to trace calls, examine call statistics, and keep an eye on call quality.
Characteristics of AuditCall
The following are some of AuditCall’s notable characteristics:
- Call tracking: With AuditCall, businesses can easily track incoming and outgoing calls. They can also use the platform to analyze call data, such as call duration, caller location, and more.
- Call recording: AuditCall offers thorough call recording that may be used for training or quality control reasons.
- Call monitoring: AuditCall gives companies the ability to track calls in real time. Managers can use this tool to hear calls and give feedback to their staff.
- Analytics and reporting: Businesses may track and examine call data, including call volume, call length, and more, with the help of AuditCall’s powerful analytics and reporting capabilities.
- Integration: Businesses can manage their conversations and customer data in one location thanks to AuditCall’s ability to link with a number of CRM solutions.
How Does AuditCall Function?
Incoming calls are routed through AuditCall’s platform to the phone number you choose. The platform then keeps track of and logs the call information, giving you insightful information about your call handling procedures.
Businesses must first register for an account and set up their phone numbers before using AuditCall. Businesses may examine and control their call data on their dashboard once it has been configured.
Conclusion
In general, AuditCall is a great tool for companies wishing to track, watch over, and evaluate their calls. Many functions are available, such as call tracking, recording, monitoring, analytics, and reporting. Any company trying to streamline its call handling procedures will find AuditCall to be a useful tool because to its user-friendly design and comprehensive capabilities.
AuditCall FAQ
What is pros and cons of AuditCall
AuditCall Pros:
- Efficient call tracking
- Real-time call analytics
- Integrations with popular CRMs
- Customizable call routing
- Reliable customer support
AuditCall Cons:
- Expensive pricing plans
- Limited call recording options
- No automated transcription feature
- Steep learning curve for beginners
- Some features only available on higher-tier plans
What is average rating of AuditCall
Average rating is 4.25 based on next metrics: Customer service: 4, Customer support: 5, Lead attribution: 5, Tracking numbers: 3
If you’re looking for a call tracking and monitoring solution, I highly recommend AuditCall. The software is easy to set up and use, and the insights it provides are invaluable. We’ve been able to identify bottlenecks in our call flow and make improvements to our scripts and agent training based on the data. Their support team is knowledgeable and responsive, and they’ve gone above and beyond to help us get the most out of the platform.
AuditCall has been a game-changer for our business. The call monitoring and analytics software has helped us identify areas for improvement in our customer service and sales techniques. We’ve been able to train our agents based on real data and have seen a significant improvement in our call handling times and customer satisfaction ratings. The platform is easy to use and their customer support team is very responsive.